Tracy Are you looking for a new career and have asked yourself, “is consumer services a good career path?” If so, keep reading as we give you a basic industry overview.
If you want a challenging, rewarding career that offers excellent opportunities to advance your career, consider working as a Consumer Services Professional.
Becoming a Consumer Services Professional can help you stand out from the crowd when applying for jobs. These professionals are one of the rarest job roles in the industry.
A Consumer Services professional is an individual who works with consumers to either sell their products or provide them with services. They play a crucial role in improving customer satisfaction and experience while earning their trust, making them more likely to buy more products.
If you love helping people and have excellent communication skills, read on to know if this is the right career path for you:
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What Does a Consumer Services Professional Do?
A Consumer Service Professional’s job is to provide customers with services related to their products. They might help customers set up their new internet connection, reschedule their appointment with an electrician who was supposed to come out for their home’s electrical repair, and even help them figure out how to use their insurance to make a claim.
Consumer Service Professionals work for various companies whose products consumers may need help with. But these professionals’ job is not to sell any products or make a profit from customers.
Instead, they earn their salary by improving customers’ satisfaction and experience. These professionals’ primary objective is to help customers understand how the product they purchased works, how to use it, and solve any issue they have with it.
How Much Does a Consumer Services Professional Make?
The average salary for a Consumer Services professional is $43,000 per year. You can expect a salary range from $24,000 to $60,000 a year as a Consumer Services professional.
You can find people working in call centers at the low end of the scale, while at the high end, you’ll find professionals working in firms or customer service teams in Fortune 500 companies.
However, Consumer Services professionals can earn more in specific industries with less competition. For example, many companies prefer to outsource their customer service to countries such as the Philippines in the Health and Human Services industry. This is because the salary for customer service representatives in the U.S. is $34,000 annually, while it’s only $4,000 in the Philippines.
Why is Consumer Services a Good Career Path?
Choosing a career in Consumer Services has several benefits. One of the most significant benefits of being a Customer Service Professional is that you’ll have the opportunity to help people.
A customer service professional will interact with and help a wide range of people – from 12-year-old kids who are having trouble setting up a new wireless router to elderly people who want to find out how they can save money on their monthly utility bills.
Another benefit of being a Consumer Services Professional is that it’s a great way to start your career. You’ll have the opportunity to learn many different skills that will help you advance your career.
This can be especially helpful if you recently graduated from high school or college and are looking for your first job. It’s also a good option for people interested in switching careers. Due to the variety of skills you’ll learn in this job, it can be easy to transfer those skills to another industry or job role.
The Downsides of Working as a Consumer Service Professional
While being a Consumer Services Professional has several benefits, there are a few downsides to this career path. One of the main drawbacks of this career is that it can get repetitive if you work at a call center.
This is because you’ll likely have to deal with the same issues and customer questions daily. While it can be nice to help the same person solve their problem daily, it can also get boring.
Another potential downside is that some companies may not offer full-time employment. This means that you’ll be working on a contract or part-time basis. While this can be a good option for people who want to have flexible hours, it may not be the best option for people trying to support a family.
Key Takeaway
Choosing a career in Consumer Services has several benefits. One of the most significant benefits of being a Customer Service Professional is that you’ll have the opportunity to help people.
Another benefit of being a Consumer Services Professional is that it’s a great way to start your career. You’ll have the opportunity to learn many different skills that will help you advance your career.
However, there are a few downsides to this career as well. That being said, Consumer Services is a good career path with plenty of growth opportunities. Are you interested in this career path?
If so, we recommend that you read more about the requirements for becoming a Consumer Services Professional and prepare yourself for what this career path is like.
